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Shipping & Returns

 

Returns Policy

For all hygenic reasons, all items purchsed are FINAL SALE. In the case that you have recieved the wrong order, please call our customer service number (647)691-0360 so we can quickly resolve the issue. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect).


If you have problem with an item, please Contact Us with your order number and details about the product your having problems with. We will respond quickly and try and help you rectify the problem (tips and instructions on how to properly take care of the hair).

Shipping

For all items shipment can take between 3-5 business days (not including weekends) for addresses within the GTA and surrounding area. PLEASE NOTE that all orders take between 24-48 hours to process the order. Sometimes we can ship your order the same day and it can be received as soon as the following business day. All billing and shipping addresses MUST be the same, we will not ship out your order and the money will be refunded to the credit card within 10 business days (unless there are any unforeseen instances in which you should immediately contact the customer service number)  

 

*We understand the excitement of receiving your order, however we are not responsible for any delays due to Fedex or Canada Post. Once shipment is processed, we will send an email to confirm your delivery is in the process of shipment. 

*It is the responsibility of the buyer to make sure that they enter their address correctly (including buzzer code) as we will NOT be responsible for packages that are sent to the wrong address that the buyer has entered.

 

Picking up my order

All orders can be picked up at our Downtown Toronto pick up location at 150 Dan Leckie Way.  If you would like to pick up your hair please choose the cash upon pick up option at check out.  After your order is completed and you send us an email or call us (shebysade@gmail.com (647)691-0360 ) we will co-ordinate and schedule pick ups. Please note that if the hair is not reserved on the site upon arrival at the Bayview location prices are subjected to increase and we will not be able to honour the website price.

 

 

 ***PLEASE NOTE ALL PAYMENTS ARE PROCESSED IN USD*** 

 

 

 

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